mediator is good listener
The mediator seeks to ensure that each party is fully heard and participating in the mediation process. When necessary according to the condition, the mediator can help by rephrasing or reframing communications so that they are better understood and received. The mediator probes issues and confirms understandings among parties to ensure that the participants and the mediator have a full understanding about the key points of issues. The mediators hears stories by both parties and make conclusion in his mind and deal according to conclusion with both parties. We can say that the whole mediation process is based on the hearing of stories by both parties.